Over the course of several years, Personalized Power installed two generators for me, and I never had any issues with the equipment, installation, or servicing. If you service them properly, and exercise on a schedule, there should be no reason for failure.

We have used PPS for our generator, pool heater and electrical. Each time we contact them, their response and reaction time is immediate. It has been a pleasure to deal with their efficient and knowledgeable staff. They really took the time to make sure we knew how to run and test our equipment. We have and will continue to recommend PPS.

Just before Hurricane Irma hit I called and asked for a technician to look at a friend's generator which had not been used for over 6 years. My friend is not an existing customer. They scheduled a technician to come out on the day before the storm hit while I am sure they were very busy with other customers. The response time was impressive and appreciated.